OSBORNE CONSULTING LTD.

Services

Explore the comprehensive consulting services offered by Osborne Consulting Ltd., tailored to support public sector organizations in Ontario with expertise in policy development, human resources management, operational reviews, and strategic planning.

Consultation (Facilitation)

  • Stakeholder and public consultation management and facilitation
  • Customer and staff focus group facilitation
  • Support for planning teams, management groups, and project teams

Human Resources Management

  • Leadership development initiatives
  • Staff engagement strategies
  • Performance management frameworks
  • Organization design support
  • Recruitment and selection processes
  • Policy development guidance
  • Workplace assessments and investigations, including harassment and discrimination matters

Policy & Program Development

  • Stakeholder consultations and supporting research
  • Policy development leadership
  • Implementation guidelines and planning material creation
  • Plain-language policy and procedure manual development

Program & Operational Review

  • Review and assessment of policies, practices, processes, and structure
  • Program implementation assessments
  • Recommendations to improve efficiency, effectiveness, and customer service

Customer Service

  • Customer service review and assessment
  • Customer service strategy development
  • Customer consultation design and facilitation
  • Customer service training delivery

Strategic & Operational Planning

  • Facilitation of planning meetings and consultations
  • Environmental scans and SWOT analyses
  • Strategic and operational plan development and writing