Privacy Policy

What We Collect

We collect only the minimum personal information needed to communicate and deliver our services:

• Contact information you provide (e.g., name, email, phone, organization) via our contact form or by email/phone.
• Business communications and documents you choose to send to us related to a potential or active engagement.

No Analytics or Tracking: This website does not use analytics scripts, tracking pixels, or cookies for tracking.

How We Use Personal Information

We use personal information to:

• Respond to inquiries and provide proposals.
• Plan, deliver, and manage consulting, facilitation, and training services.
• Administer our business (e.g., scheduling, invoicing, record-keeping).
• Meet legal, regulatory, or contractual requirements.

We do not sell personal information.

Legal Basis / Consent

By submitting personal information to us (e.g., through the contact form or by email/phone), you consent to our collection, use, and disclosure of that information for the purposes described in this policy. Where required, we will obtain additional consent.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may be unable to provide certain services.

Sharing with Service Providers

We may share personal information with trusted service providers who support our operations (e.g., web/email hosting, secure document storage), solely for the purposes described above and subject to appropriate safeguards. Some service providers may process information outside Ontario or Canada and such information may be subject to the laws of those jurisdictions.

Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.

Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and contractual obligations. When no longer required, information is securely destroyed or de-identified.

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections where appropriate. To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the most recent changes.