Projects & Clients

Clients (Selected)

• Ontario Ministry of Health
• Ontario Ministry of Children, Community and Social Services
• Ontario Ministry of the Environment, Conservation and Parks
• Ontario Association of Children’s Aid Societies
• College of Early Childhood Educators
• City of Markham
• Canadore College of Applied Arts and Technology
• Regional Municipality of York
• County of Simcoe
• Walkerton Clean Water Centre
• Archives of Ontario

Clients by Service Type

Policy & Program Development

• Durham Children’s Aid Society — Review and revision/creation of financial and administrative policies and procedures.
• Canadore College of Applied Arts and Technology — Review and revision of financial and administrative policies and procedures.
• College of Early Childhood Educators — Development of a plain-language Operations Manual with structure, policies, leaders’ guides, and resource lists.
• Ontario Ministry of Labour, Training and Skills Development — Plain-language Financial Policies and Procedures Manual for non-financial staff.
• Ontario Ministry of Health — Recruitment, facilitation, and management (18 months) of Lived Experience and Caregiver/Family Reference Panels for the Mental Health and Addictions Leadership Advisory Council.
• Ontario Ministry of Children, Community and Social Services — Development of the Learning, Earning and Parenting (LEAP) Program, including stakeholder consultations, youth focus groups, and implementation planning tools.
• Ontario Association of Children’s Aid Societies — Complete redesign of Forensic Interviewing and Investigating Child Sexual Abuse learning programs for CAS staff across Ontario.

Program & Operational Review

• Ontario Health / Home and Community Care Support Services Waterloo Wellington — Operational review of a community service delivery agency.
• Ontario Ministry of Children, Community and Social Services — Feasibility review of a proposed governance model to implement Coordinated Service Planning in Windsor-Essex.
• Ontario Association of Children’s Aid Societies — Evaluation of the province-wide Strengthening Child Welfare Governance Initiative.
• Ontario Ministry of Children, Community and Social Services — Operational review of the Disability Adjudication Unit.
• Ontario Ministry of Government and Consumer Services — Strategic Business Review of Publications Ontario.

Human Resources Management

• Ontario Association of Children’s Aid Societies — Leadership development project with Schulich Executive Education Centre, York University, producing a sector-wide Leadership Competency Framework.
• Ontario Association of Children’s Aid Societies — Management of a major organization restructuring.
• Ontario Ministry of Government and Consumer Services (HR Service Delivery Division) — Clear-language job description and interview question guides and training for OPS managers.
• Toronto Children’s Aid Society; City of Markham; Regional Municipality of York; County of Simcoe — Investigations of harassment complaints and work environment assessments.
• Ontario Ministry of Seniors and Accessibility — Organizational review of the Accessibility Directorate.

Customer Service

• Ontario Ministry of Government and Consumer Services — Advisory support for launching the Toronto Customer Contact Centre and intensive customer service training for new teams.
• Ontario Ministry of Government and Consumer Services / Archives of Ontario — Comprehensive customer service review followed by strategy development.
• College of Early Childhood Educators — Customer service training for registration staff.

Strategic & Operational Planning

• Archives of Ontario — Two three-year strategic plans.
• Ontario Ministry of Agriculture, Food and Rural Affairs — Senior management strategic planning retreat.
• Walkerton Clean Water Centre — Strategic planning workshop for board and senior staff.
• Radiation Safety Institute of Canada — Strategic planning retreat.
• Canes Community Care — Strategic plan update.

Facilitation (Consultations)

• Ontario Ministry of the Environment, Conservation and Parks — Province-wide stakeholder consultations supporting the Great Lakes–St. Lawrence River Basin Sustainable Water Resources Agreement.
• Ontario Ministry of Seniors and Accessibility — Stakeholder consultations and public meetings on the Ontarians with Disabilities Act.
• Ontario Ministry of Economic Development, Job Creation and Trade — Consultations informing the Research and Innovation Strategic Plan.
• Ontario Ministry of Children, Community and Social Services — Over a decade of province-wide stakeholder consultations, client focus groups, staff working groups, and workshops.
• Ontario Ministry of Government and Consumer Services — Information sessions for leaders and staff on the Public Service of Ontario Act.
• Pan Am Toronto 2015 — Facilitation of working sessions for the Tourism Community of Practice.

Training

• Designed, developed, and delivered hundreds of training programs for Ontario Public Service staff and leadership since 2005.
• Topics include facilitation skills, clear writing, job description development, effective interview questions, customer service excellence, managing challenging customers, conflict management, issues management, briefing materials, teambuilding, career planning, and interview preparation.