About Osborne Consulting Ltd.
Osborne Consulting Ltd. (and its predecessor, Osborne Consulting and Training Ltd.) has provided consulting, facilitation, and training services to primarily public sector clients in Ontario since 1995. Engagements span policy and program development, human resources management, program and operational review, customer service, strategic and operational planning, and learning/training.
Elizabeth Osborne — President
Elizabeth Osborne served as a manager and director in the Ontario Public Service for eight years before starting her consulting business in 1995. Her OPS roles included:
- Director, Customer Sales and Service (Tourism)
- Director, Audit and Evaluation Services
- Senior Manager, Strategic Planning and Issues Management
- Manager, Employment Equity
Before joining the OPS, she worked for Employment and Immigration Canada as a specialist in skills training, women’s employment programs, and employment equity, following an initial career as an educator at the junior high school and community college levels.
Company Experience & Focus
Osborne Consulting’s work includes:
- Consultation (Facilitation): Stakeholder and public consultations; customer and staff focus groups; planning teams; management groups; project teams.
- Human Resources Management: Leadership development; staff engagement; performance management; organization design; recruitment and selection; policy development; workplace assessments and investigations.
- Policy & Program Development: Research; consultations; policy development; implementation guidelines and planning materials; plain-language manuals.
- Program & Operational Review: Reviews of policies, practices, business processes, and organization structure; assessments of program implementation.
- Customer Service: Service reviews and assessments; customer service strategy development; customer consultations; training.
- Strategic & Operational Planning: Facilitation of planning meetings and consultations; environmental scans and SWOT analyses; development and writing of plans.
- Learning/Training: Design, development, and delivery of training on business communications, facilitation, customer service, HR management, conflict resolution, career development, clear writing, and related topics.
Associates
Our associates have extensive experience at senior levels in government and a broad range of consulting experience in the government and not-for-profit sectors.